Daily Decision: We can either make ourselves mesirable or make ourselves happy. The amount of work is the same, but the effect on our immune system and overall health is significant, especially over the long run. That's important for business because employee performance is dependence on health and attitude.
In sports, coaches need to know how their players are feeling on a daily basis. My first question to my students is always, “how are you today?" Managers don't always take the time to do this, and it's never extended to customers even though it should be.
People want to feel special and people are both employees and customers. A man jumped off the Golden Gate Bridge in San Francisco a few years ago. He left a note behind which said “ I'm going to walk to the bridge. If anyone smile at me on the way, I won't jump"